An order can be cancelled within two weeks of receipt of goods. The cancellation must be carried out in writing, either by email, fax, letter, or by return of goods. If the goods are sent back in good time, then this fulfils the conditions of the period of notice and no explanation of the reason is required.
2. Exceptions to the right of withdrawal
2.1 Goods that have been manufactured according to customer specifications or that are clearly tailored to the personal needs of the customer.
2.2 Goods that cannot be returned due to their nature or because they decay quickly or because they have passed their sell-by date (flowers, perishable foods, etc.). Goods like wine, tea and coffee are not exempt.
2.3 Audio or video recordings and software, if, and as soon as, the seal of the delivered data media has been opened by the customer.
3. Cancellation of contract
If the right to withdraw is exercised within the agreed period, then the contract is cancelled. Any goods that have already been delivered must be returned or paid. If you have arranged financing when concluding a contract for goods or services, then this is also cancelled. Any payments already received will be reimbursed by bank transfer.
4. Returns
In the event of a cancellation, please send the goods to the following address:
Please ensure that any returns have adequate postage, unless the goods delivered do not correspond to the goods ordered or unless the price of the order ist more than 40 EUR. In the event of a cancellation, you are obliged to return the delivered goods within two weeks after the execution of the cancellation, if the cancellation has not already been executed by the return of the goods.
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